Counselling at Willows

    Our Purpose

    Willows has membership with the British Association for Counselling & Psychotherapy (BACP) and The Association of Christian Counsellors (ACC)

    The purpose of the service is to provide a confidential and professional counselling facility accessible to all adults who are able to access one of our counselling venues. The service is offered regardless of gender, sexual orientation, ethnic or cultural background, to people of any faith, or none. Willows is a counselling service, which upholds the unique value of each and every individual. Whilst those working at Willows may share a world view that is drawn from the Christian faith there is no expectation that clients will themselves hold the same world view.

    Counsellor Training

    Willows has approximately 35 counsellors, 20 supervisors, 10 trainers, and 7 part time staff. All our counsellors are trained to diploma level or above.

    Access to the services

    Anyone who feels that they may need a confidential level of support can contact Willows to explore their concerns and find new direction for positive change. Those facing difficult life decisions and circumstances, with relationship issues, stress, anxiety, fear, depression, loneliness, low self-esteem, past or present trauma or abuse may benefit from counselling.

    Help is offered on the following range of issues:


    Work-related stress
    Relationship difficulties
    Bereavement and loss
    Major life changes
    Childhood trauma or abuse
    Dissociative Disorders
    Identity issues
    Abandonment issues
    Spiritual issues
    Sexual Abuse
    Attachment Issues
    Low self-esteem
    Addictive tendencies


    Willows would not normally offer counselling in the following areas:

    Sexually offending behaviour
    Severe, active addictions
    Severe Enduring Mental Illness
    Marked Personality Disorders

    You will need to contact Willows yourself by telephoning to make a self referral for counselling, even if counselling has been recommended by your GP, Community Mental Health Team, Health Visitor, Social Services, Church or other organisation.

    Cost of Counselling

    Willows is a charity and encourages clients to make a contribution towards the cost of their counselling.   We help you to consider this by sending you information and a form to complete. We suggest a donation between £15 - £45. We offer affordable counselling and on occasions we are able to offer counselling at reduced cost dependent upon your circumstances which takes into consideration your employment status, financial situation, whether you are receiving benefits, elderly or a student.

    If payment is difficult for you we are able to discuss this and agree an affordable amount.

    Before we arrange a first counselling appointment for you we ask for a Registration Fee of £10 or £5 *concessionary rate. *This applies for OAP’s, students and those who are unwaged or on a low income.

    More information about counselling is contained in our leaflets:

    Terms of Counselling
    (Rev. Jan 2015)

    Considering Counselling (Rev. Sep 2014)

    The files are in .pdf format so you'll need to download a copy of Acrobat Reader if you don't already have it installed on your PC.

    What happens Next?

    If you are interested in making a referral to Willows, you may contact us by telephoning us on 01793 426650 and our receptionist will complete the form with you over the phone and then pass it to our Counselling Coordinator.

    Once the Counselling Coordinator has received your completed Referral Form we will send you an Information Pack about Willows and what to expect from counselling.

    We look forward to being of assistance to you.